Support

We're here for you.

Frequently asked questions

How do I manage or cancel my subscription?

Your subscription is managed by the App Store (iPhone) or Google Play (Android), not from within the app.

• On iPhone: Settings > your name > Subscriptions > Pausitive.
• On Android: Google Play > your profile > Payments and subscriptions > Subscriptions > Pausitive.

You can cancel there at any time. Cancellation takes effect at the end of the period you've already paid for.

How does the free trial work?

New users get 7 days free. If you cancel before the trial ends, you're not charged anything.

I changed phones, how do I get my subscription back?

Open the app, go to the subscription screen and tap "Restore my purchases", using the same Apple or Google account you used when you bought it.

How do I delete my account and my data?

From within the app, in your space, or by writing to us at contact@getpausitive.app. See also our privacy policy.

Does Pausitive replace a doctor?

No. Pausitive supports you day to day but never replaces the advice of a health professional. If in doubt, talk to your doctor.